Welcome Message



Welcome to University Towers and NC State University Go Wolfpack!

Over the course of this year, you will spend many hours on campus, in class, listening to lectures, participating in group activities and service projects. You will spend many hours studying. You will also spend many, many hours in our community meeting new people, and learning about yourself and the world around you. You will have many opportunities to become involved and engaged in the community and we hope that you take full advantage of those opportunities! You will experience a lot over the course of a year and it is what you do with that experience that matters the most.

By focusing on the total student experience, we reinforce the student's educational goals, as well as our commitment to community service and development. Through cultural and developmental programs coordinated by our staff, residents can participate in a wide variety of activities, including seminars, community outreach programs, social events, and service projects.

There are many staff members here to help you throughout the year. There are a number of professional staff members as well as Resident Assistants who live on the property and work closely with the residents. They are here for you and one of their main roles is to be available for you and to spend time getting to know you. Also, they help with communication between you and the professional staff, make sure there are activities and things to do, and help with ensuring the safety of the building.

This handbook was written to provide a reference to University Towers benefits, services and rules. Please read the information thoroughly and explore any questions you may have with members of UT's staff.

We look forward to a great year and are glad that you are apart of it. Good Luck!


Contact Information

Staff

The General Manager
The primary role of the General Manager is to supervise all professional staff members and oversee the operation of the property.

The Resident Assistant
Resident Assistants (RAs) are student members of the staff who work most closely with the residents. As a staff member, RAs work to maintain communications between management and residents and assist in a multitude of administrative tasks. The majority of the Resident Assistants' responsibilities involve direct contact with residents. One of the most important RA responsibilities is to be available to, and spend time with, all residents. Basic duties include maintaining communication between Management and the residents, as well as implementation of policies,
procedures and programming. In addition, the Resident Assistant is responsible for the development of a residential community that enhances the total college experience and facilitates resident growth.

The Desk Attendant
Desk Attendants (DAs) are paraprofessional staff members whose primary responsibility is to act as a communication link between building staff and residents. They help answer resident questions, direct phone calls, provide information, and complete various administrative tasks.

The Maintenance Manager
Maintains the facilities and grounds, responds to maintenance requests, provides general upkeep of the apartments/suites and supervises the maintenance team.

Resident Services Manager
The RSM handles all resident needs in the business office; from rent and meal plan changes to any account questions. The resident services manager is not only available to the residents for answers but also the guarantor.

Sales and Marketing Manager
The Sales and Marketing Manager is responsible for leasing, all property advertising, building and maintaining university relations and staff training. The Sales and Marketing Manager is always available to answer questions about leasing and renewals.

The Assistant General Manager
The Assistant Manager assists the Manager in the daily operation of the property. The AGM handles the summer conference schedule as well as assisting the residence life program particularly in student conduct.

The Resident Manager
The RM reports to the AGM and is responsible for all aspects of the student and residence life program at the property, from room assignments,  to roommate mediation. The RM supervises the RAs as well as the entire front desk operation.

Our goal is to help make your stay here at University Towers as comfortable as possible! Please stop by and let us know if there is anything we can do to make your stay better. We look forward to meeting you!

Emergency/NCSU Contacts


  • University Towers Front Desk/Receptionist(919) 327-3800
  • University Towers Fax (919) 327-3831

  • NCSU Student Health (919) 515-7107 
  • Fire, Police, EMS 911
  • NCSU Information (919) 515-2011
  •  
  • NCSU Hope Line (24hr crisis line) (919) 231-4525
  • Poison Control 1-800-848-6946
  •  
  • NCSU Sexual Assault/Rape Crisis Line (919) 828-3005
  • NCSU Police-(919) 515-3000
  • Non-Emergent Police (919) 996-3335
  • Elauwit Networks 1-800-611-9837

Important Dates

Fall Semester

Day, Month Date: 

Day, Month Date: 

Spring Semester

Day, Month Date: 

Day, Month Date:

Summer

Day, Month Date: 

Day, Month Date: 

Community Building and Common Area Facilities

The Common Area Facilities and Amenities

The facilities available at University Towers include an outdoor swimming pool, recreational area, study lounges (on every floor), laundry room, computer lounge, vending machines, and a fitness center. All rules governing common area amenities will be enforced by management and are subject to periodic review and revision. The facilities available at the community are for the exclusive use of University Towers residents. A resident must accompany all guests at all times. The maintenance and care of these facilities is every resident’s responsibility; therefore, abuses may result in facilities closing. Please report all repair needs or problems to the community office.

Building and Patio Furniture

For your comfort while studying, socializing, or watching TV, the community has provided furniture in lounges and the patio area. This furniture is meant to stay in the designated areas so that all residents may enjoy its use. Please do not take the public area furniture into your room; there will be a moving charge for removing furniture from any public area. All missing furniture should be reported immediately to community personnel to assist in recovering the missing furniture.

24 Hour Study Lounge/Computer Room

A 24 Hour Study Lounge/Computer Room is offered for the convenience of residents. The 24 Hour Study Lounges located on the first floor and has computer terminals with Internet access and b/w printer capabilities. You must supply your own paper and be familiar with needed software as technical assistance is not always available. Eating and drinking and cell phone use is not permitted in the study lounge. This lounge is meant to be a quiet space 24/7. Please report any problems to the office immediately.

Floor Lounges

Each residential floor 2 through 8 has its own study lounge. These study lounges include conference tables, bistro tables, sofas and chairs. Also, TVs are located in each floor lounge and are cable connected. These lounges are open 24 hours a day. While the lounges are dual use for study and television, please be courteous of those already studying.

Fitness Center

The fitness center is located on the first floor and is open from 6am to 12 midnight. Each resident using the Fitness Center must read and sign the Fitness Center Use form. You will need to swipe your UT ID to gain access. No food is allowed in the fitness center. Please limit drinking to water only while in the fitness center. Proper athletic attire is required. Shirts and shoes must be worn at all times. Please report maintenance problems to community personnel immediately. Do not repair equipment yourself. Use equipment in the manner in which it was intended. Use of the fitness center is at your own risk. Anyone beginning an exercise program should consult a physician first.

Front Desk

The front desk is staffed 24 hours a day. Front desk staff are available to provide you with access to services, answer questions, register vehicles, and provide other information. Various recreation and convenience items are also available at the front desk.

Housekeeping

The community provides janitorial service for the building common areas, hallways, and grounds. For your convenience, trash receptacles are located in designated trash rooms throughout the community for trash disposal (across from the 51, and 15 rooms). It is everyone’s responsibility to keep the community clean and free of trash. Do not leave trash on the stairwells or in the hallways of the building or parking deck. If trash is found in inappropriate locations, your account may be charged trash removal fees. Our community also provides a housekeeping service. This service includes cleaning of bathrooms and vanities, vacuuming of the floor, and emptying of trash. The housekeepers will clean your suite on a set schedule every other week. Please pick up your personal belongings from your showers, vanities and room floor before the housekeeping staff arrives to clean your suite. Due due time constraints this schedule may not be altered, so you are unable to request a housekeeper at a later time. If the schedule changes for any reason including inclement weather, signs will be posted near the housekeeping schedules. During finals week housekeeping will be by appointment only. You may sign up at the front desk during finals week. If you have medical supplies such as diabetic syringes please contact us for proper disposal of such items.

Maintenance

All maintenance problems in your room, on your floor, or elsewhere in the building should be reported via the online maintenance request form on the University Towers website (www.utowersraleigh.com). Please be sure to complete all of the information requested in order to enable us to more efficiently respond to your problem. Upon completion of the maintenance request form, the maintenance staff will undertake corrective measures as soon as possible. If you are having trouble accessing this form via the website, please contact the front desk.

Recreation Lounge

The recreation area near the fitness center is open daily from 10:00 am until 1:00 am. Game equipment may be checked out at the front desk by exchanging your University Towers ID card for equipment. You are responsible for the condition of the equipment while it is in your possession and a charge will be assessed for damaged equipment. The recreation room may be closed occasionally during specific building repair projects. Residents are reminded to be aware of the glass window doors in the area when playing billiards.

Business Office

The Business Office is open 9am-6pm, Monday through Friday for payment of bills, changing of meal plans, account questions, assistance with leases and to handle any special issues.

Laundry Room

The Laundry room is open 24 hours a day for your convenience. The facilities are free for resident use only, located on the west side of the first floor. University Towers is not responsible for lost or damaged items. If you think you left clothes in the laundry room overnight, check with the front desk for abandoned clothes. Please report all laundry room malfunctions to the office immediately (for a specific machine, report the code to the front desk. ie: ABC-123).

For the safety and courtesy of others please adhere to these guidelines:

-Dying of fabric or other materials is not permitted.-Please remove your laundry when the cycle is complete and check your clothing frequently

-Shoes are not permitted in machines

-Be sure machines are empty before putting clothes in

-Do not sit on machines or clothes tables

-Throw all dryer sheets in the garbage

Lost and Found

Lost and Found is maintained at the front desk. Items are logged and held for 30 days. Any valuables may need to be claimed during business hours.

Mail

Each resident is assigned a mailbox. Mailboxes may be shared by multiple residents. Mail is delivered daily except Sundays and holidays. Please check your mailbox regularly. Notification of packages and special deliveries will be placed in the mailboxes or sent via text/email. Mail is delivered daily by the United States Post Office with the exception of Sundays and Federal Holidays. You will receive notification of packages and special deliveries either by text/email or notification. You will need to sign for large USPS packages, Fed Ex, and UPS. Any USPS that fits, will be placed in your mailbox, You will need to bring a photo ID and sign for your package at the front desk.

For fastest delivery your address should read as follows:

[Your Name]

University Towers

111 Friendly Dr [your room#]

Raleigh, NC 27607

Payment

You will not receive a bill or invoice for any installment amount due. We do not provide payment slips, payment reminders, etc. It is your responsibility to make the payments by the assigned date based on the payment plan you chose by referring to your copy of the lease/license agreement. Pay online, deliver the payments to the office, or mail the payments.

Please also note that if you are choosing the installment option, these payments are installment payments, not monthly rent payments. This statement means that each payment is part of the installment amount not a particular month’s rent. If you do not make the payments by the designated due date, you will be assessed a late fee. Payments that are mailed must be received by the due date, regardless of postmark, to avoid late fees.

Rent Payment

Payments are due on the first day of the month. You may pay the rent at the front desk or take advantage of one of our online options if offered at your community.

Forms of Payment

You may pay your rent online by credit card (Visa, Master Card, Discover) or eCheck. You may pay your rent by check, money order, or cashier’s check.

ECheck

eCheck payments will be deducted from a checking account. There are two options for eCheck: the first option is to make a one-time payment at an amount specified by you; the second option is to set up recurrent monthly payments (ACH Payments) that are automatically processed on the first business day of each month. There will be a fee associated with each transaction.

Credit Card

Credit card (Visa, MasterCard, Discover) payments may be made on a one-time basis or set up recurrent monthly payments. This service may include a convenience fee for each transaction.

Late Payment and Returned Checks

If your rent payment is received after the date specified on the lease/license agreement, you will be charged a late charge as stated in the lease/license agreement. A returned check fee, plus applicable late charges will be assessed on all checks returned by a bank for any reason. Returned checks must be redeemed by money order or cashier’s check within 48 hours of notification. Late charges will be charged from the first late day. After two returned checks, we will no longer accept checks for your rent payment or any other charges owed.

It is your responsibility to ensure that all rent payments and other charges are paid on a timely basis. All monies received from you will first be applied to any outstanding debts such as delinquent rent, late fees, NSFs, utilities, charges for damage repair, etc. Any remaining monies will then be applied to the current month’s rent. If any amounts are deducted to cover a balance, your current month’s rent will not be considered paid in full and late fees will be assessed.

After-Hours Payments

Payments may be made after hours by dropping off your check, money order or cashier’s check in rent drop box at the front desk. Be sure to include your name and unit number on the check, money order or cashier’s check to ensure timely processing. If late charges are applicable, they will be assessed to your account and/or the payment returned. We have the right to refuse any payment that does not pay your balance in full.

Resident Surveys

Periodically surveys are distributed to the residents in an effort to solicit feedback about your experience. Surveys provide you with an opportunity to assist us in providing the best experience possible.

Keys

Each resident is issued a University Towers picture ID card, room keycard and mailbox key. Replacement room keycards and mailbox keys are $5.00. Replacement picture ID cards are $15.00. Please see the front desk for replacement cards and keys. We ask that you return any found keycards to the front desk.

Swimming Pool

The pool is open daily weather permitting, from 10am-dusk. Please be advised that the pool is not designed for diving. Pool furniture is not to be removed from the designated area. Personal flotation devices or rafts may not be permitted in the pool area. For your protection, please do not swim alone. Observe posted signs in the area. These include no glass containers, no running no food or drinks, no smoking, and showering before entering. The area may close occasionally for maintenance purposes and during specific community repair projects. Please bring proper ID with you to the pool. Only residents and their guests are permitted to use the pool. Residents must accompany guests at all times.

Tanning

Tanning is available by appointment for residents only. You must register at the front desk. After using the tanning equipment please clean off the entire bed with our cleaning spray and a paper towel. Tanning appointments are made on a first come, first serve basis and only one session may be completed per 24hrs.

Cable TV

Cable TV service is provided as part of your lease and is provided by Dish Network through our media services company, Elauwit Networks. Technical support is provided by Elauwit at their customer service center at 1-800-611-9837.

Telephone Service:

Telephone service in your room can be arranged by contacting AT&T at 1-888-757-6500 or visit www.att.com. Telephone service will be a private contract between the resident and AT&T.

Internet

Internet service is included as par of your lease and is provided by Elauwit Networks. Technical support is provided by Elauwit at their customer service center at 1-800-611-9837.

Vending Machines

Access to snack and drink machines is for your convenience. Machine malfunctions and any loss should be promptly reported to the office. The vending company makes refunds available once per week should you lose money.

Elevators

Elevator equipment is a necessity in a high-rise building such as University Towers. Tampering with the elevators, including falsely sounding the alarm, forcing the door open, loading too many people on or any action that threatens normal operation of the elevator is extremely dangerous. Any resident or guest who engages in such an activity is subject to disciplinary action. All elevator problems should be immediately reported to the front desk. Residents are not permitted to use the service elevator (located on the west side of the building), which is for staff use only.

Resident Parking

Resident parking spaces are limited. Permits for the parking deck are assigned on a first come, first served basis for a fee. Resident with permits should always be parking in the parking deck. Residents should not park in the spaces marked "Reserved" in the parking deck. Residents with parking permits should not park in the "Visitor" spaces in the front of the building. Improper parking will result in the revocation of the parking permit, sticker violations and/or towing at the owner's expense. As noted in the lease agreement and the parking agreement, University Towers cannot be liable for any damage or loss to your vehicle or its contents. Keep you car locked and your valuable out of sight.

Handicapped Parking

Handicapped parking spaces are available for visitors with the proper state issued placards or license plates. Visitor using these spaces must also register with the front desk as other visitors. Residents with valid handicap placards issued by the state in the resident's name may use the handicapped spaces, but must purchase a parking permit for University Towers.

Visitor Parking

Visitor parking space is limited to the numbered and marked spaces outside the University Towers main entrance. To keep spaces available for the convenience of your visitor and parents, visitor parking is limited to one hour per visit. Visitors must register with the front desk upon parking in a visitor space. Unauthorized or improperly parked cars will be stickered and/or towed at the owner's expense. University Towers does not have any overnight parking or weekend guest spaces available.

Bicycle Parking

Bicycle parking is provided for residents on the first level of the parking garage in a locked bike cage. Your ID card should be used to gain access. In order for you to keep you bike in the bike card and have your ID Card activated, you must obtain a BIKE AGREEMENT and register your bike with University Towers. We advise you to provide your own vandal-proof bike lock. University Towers is not responsible for lost or damaged bicycles. Bikes should be stored only in areas provided and not inside the building. Bicycles parked and/or locked in any unauthorized area will be removed upon sight and impounded. If your lock is damaged during removal from an unauthorized location, University Towers is not responsible for replacing the lock. For information regarding impounded bicycles, please contact the front desk. Repeat offenders are subject to disciplinary action.

Unit Information

General Policies

In order to comply with local fire codes (which are created ultimately for your own protection and safety), certain policies apply toward the condition of your unit. In addition, decorating guidelines have been established in order to prevent damage to the units.

All furnished units are to remain furnished, with beds on the frames and furniture on the floor (e.g., no beds on top of desks or dressers, no desks or dressers stacked or turned on end). For safety reasons, cinder blocks are not permitted. Furniture may be rearranged in your unit provided it is returned to its original position prior to check-out.

The following must also be adhered to:

  • No bunk beds, lofts, or waterbeds are permitted.
  • No construction, wall partitions, paintings, or any similar structures are permitted.
  • Dartboards are not permitted due to damage to walls and doors.
  • Any alterations or modifications that pose a threat to safety, health, physical unit damage, comfort of others, etc., are not permitted.
  • NO ITEMS ARE PERMITTED ON THE CEILINGS. This includes: nails, stickers (reflective stars), bottle caps, tape and poster putty. Damage to ceilings will result in a repair charge.
  • No additions to the original surface are permitted on the doors, windows, blinds, or furniture.
  • All decorations must be temporary so as not to permanently deface or damage unit furnishings.
  • Only official community documents may be posted on the interior and exterior of the entrance door.
  • For fire safety reasons, candles, incense, space heaters, hot plates, and other combustibles are not allowed in the units.
  • Please do not put tape of any kind on the carpet or flooring.
  • No decorations are permitted on the windows, including posters, lights and flags.
  • Curtains may be hung on the windows provided that a white background (or the provided blinds) faces the outside of the building, and provided that no screws or nails are used.
  • No signs or decorations may be adhered to the exterior of the hallway door.
  • For fire safety reasons NO halogen lamps or candles are allowed.

Air Conditioning/Heating

Each resident room is equipped with its own thermostat for heating and cooling. YOU SHOULD ALWAYS TURN THE SYSTEM OFF FOR 10 SECONDS BEFORE SWITCHING FROM COOL TO HEAT OR VICE VERSA. Do not tamper with the thermostats. 

Bathrooms

As you are aware, your room is connected to your suitemates' room by the bathroom facilities. These rooms are designed with door locks that enable you to lock both rooms from the inside while you are using the bathroom facilities. Please remember to unlock your suitemate's door when you return to your room. Do not allow anyone to enter your suitemate's room through the bathroom. In addition, please be aware that if your toilet begins to overflow for any reason, you can stop the water flow by turning the valve located at the bottom left of the toilet to the right. Please be aware that toilets are not designed for the disposal of feminine hygiene products regardless of what the packaging may say, or food. Residents will be responsible for any damages/overflows that are the result of improperly disposed articles.

Garbage

All garbage must be properly bagged and placed directly into the trash receptacles on each floor (across from the 51 and 15 rooms), or where there are receptacles throughout the community. Storing garbage in units, hallways, or stairwell is not permitted.

Smoke Detectors

The smoke detectors in your units are very sensitive. When taking a shower, close the bathroom door to ensure the steam does not affect the detector. If your detector makes a chirping sound, it means the battery is low. Complete a work order as soon as possible, or see the front desk to have the battery replaced. Any time a smoke detector sounds an alarm, you should respond to it as an emergency and proceed in a safe manner. Never disconnect the smoke detectors. Sometimes you may experience a “false alarm.” The smoke detectors may be set off by dust, an insect or just may need routine cleaning. Tampering with firing safety equipment is a violation of state and federal laws and will result in fines, eviction, and possible arrest.

Unit Entry

We respect your right to privacy. Without prior written consent, no one is given access to your unit. However, our staff may enter your unit as follows:

  • in case of emergency
  • when you have abandoned or surrendered the unit
  • to make requested repairs
  • to test smoke detectors and complete health and safety inspections
  • to show the community to prospective or actual purchaser
  • routine inspections
  • with your prior permission
  • as otherwise allowed by law

Except in cases of emergency and as required by law, we will provide you with reasonable written notice of our intent to enter and entry will be during normal business hours. You may be present; however, entry is not conditioned upon your presence. In case of emergency, we may enter the unit at any time without prior notice. In such situations, you do not have the right to refuse to open a door and you must allow access.

Utilities

One of the may features residents appreciate at University Towers is that the utilities are paid. We ask each resident to conserve whenever practical by turning off lights when not in use, keeping exterior and stairwell doors closed, keeping water conservation devices and other energy saving equipment in place, and offering suggestions for further conservation efforts .

Vacant Bedrooms

Current residents must make every effort to welcome a new roommate as long as there are empty bedrooms or bed spaces in the unit. It is a violation of your license/lease agreement to tell a potential roommate that you do not want a roommate or that there are no vacant beds. It is also a violation of your license/lease agreement to double occupy a bed space. You may have the opportunity to lease open bed spaces. Please contact the front desk for more details.


Safety And Emergency Procedures

Introduction

The community has a strong commitment to safety; to make it work, you must also have this commitment. We have adopted instructions and procedures to follow in emergency situations; please be aware of these and understand their importance.

We work closely with local police and fire departments and are constantly evaluated to ensure that we continue to provide the safest living environment possible. Please respect these regulations as you would any others. If you do not understand any of these regulations and suggestions, please ask your CA/RA for clarification. Please think safety at all times.

Courtesy Personnel

The community maintains courtesy officers to walk the community several times each night in order to deter any potential problems. These off-duty RPD officers are equipped with walkie-talkies and/or cellular phones for communication with UT's personnel.

Earthquake

Residents should maintain an emergency supply kit in his/her unit consisting of a three-day supply of water, non-perishable food, closed toe shoes, a flashlight and fresh batteries, a battery operated radio, gloves and any medication that might be required by the resident. At the sign of an earthquake, residents should immediately seek cover and when safe, should evacuate the building.

Fire Safety

Fire warning devices and safety equipment are to be used only in case of emergency. The sounding of a fire alarm should be taken seriously and residents should proceed according to the instruction posted in and about the community. The intentional sounding of an alarm outside of an emergency situation will be considered a criminal offense and the person or persons responsible will be treated accordingly.

Multiple outlet “octopus” plugs are not permitted. Surge protector power strips with circuit breakers are permitted. All extension cords must be of the grounded, three-prong type and be UL approved. Live holiday decorations such as trees/wreaths are prohibited. Hot plates, candles, incense, space heaters, cooking grills, lighter fluid, and other combustibles are prohibited due to the increased risk of fire hazard. For more information, please refer to the rules and regulations portion of your lease/license agreement.

If there is a fire or the alarm sounds, feel your door with the back of your hand before exiting. If it is cool, exit the unit, close the door, and proceed to evacuate the building. If the door is hot, don’t open it; fill any cracks with wet towels, signal from your unit by hanging a sheet out your window and wait to be rescued by the fire department. Upon leaving your unit, close your door. If smoke is present in the breezeways, lie down and crawl to safety; fresh air will be near the floor.

After you have exited, please be sure to move away from the building in order to avoid falling debris and to give the fire department personnel room to operate. Notify a member of the community staff upon exiting the building. The fire department will give an “all clear” when it is safe to re-enter the building. Finally, for safety sake, always let your roommate know where you are, a practice commonly known as the buddy system.

In the event of fire, residents should proceed away from the community and meet in the parking lot at the furthest point from your building. You are required by law to evacuate the buildings when the alarm sounds. Failure to do so is not only dangerous and illegal, but it also may result in criminal prosecution and the initiation of eviction proceedings. Persons involved in tampering with smoke detectors, extinguishers, sprinklers, or any of the protective casings around the fire safety equipment will be subject to criminal prosecution. Upon your exit, please report any information that you know to the CA/RA (e.g., the location of the fire).

Exits

The exits to use are the outside stairwells nearest you, located at the ends of the hallways near the #01, #28, and #65 rooms on each floor. Avoid using the center stairwell (by the #45 rooms) so that emergency equipment can be transported quickly. NEVER use the elevator; the door could open on a floor with fire, or the fire could damage the elevator and leave you stranded. Please stand away from the building after exiting to avoid possible falling debris and to allow the fire department personnel room to operate.
IMPORTANT INFORMATION
All of the exit doors leading out of the stairwells are locked and alarmed 24 hours a day so that no one can enter the building without passing by the front desk. The purpose of these alarms is to insure the safety of University Towers residents. Stairwell exits, as well as the exits at the ends of the 1st floor hallways, should be secured at all times. Do not use these doors except in an emergency. Unauthorized use of these doors will result in disciplinary action.

Sprinklers and Smoke Detectors
All student rooms and public areas are equipped with smoke detectors or the sprinklers. They are installed in public areas as required by state law. Tampering with (i.e. hanging clothes, stereo wires, or bumping into) the smoke detector, sprinklers or any other fire equipment will result in criminal prosecution. You will be held responsible for water damage caused by tampering with the sprinkler system.

Potential Hazards
The easiest way to avoid accidents and fire is to practice safety in all that you do. Review your room for potential hazards, and if you have doubts, ask your RA for advice.

Appliances
Hair dryers, hair irons and electric curlers are wonderful conveniences, but be careful when using them. Do not use electric appliances near standing water. Also, hair dryers should not be used to dry clothes, defrost refrigerators, etc. Always be sure to turn off hair dryers and electric curlers when not in use. Appliances with open heating elements are prohibited. These include: space heaters, hot pots, hot plates, crock pots, rice cookers, etc.

Decorations
While everyone prefers to personalize his/her room with decorations, care should be used in choosing the items you put in place. Posters on doors could obstruct your exit from the room if they catch fire. Netting, hung from the ceiling, could become a burning trap and is not permitted. Halogen floor lamps are also not permitted due to fire precaution. Consider safety when purchasing items for your living area.

Open Flames
Burning candles, sternos, incense, or any open flames are not allowed in the residence hall. Many personal items in residence hall rooms are combustible and open flames can easily cause a fire. Please avoid any potential disasters by never burning candles, incense, etc.

Some Other Prohibited Items
Halogen lamps – Hotplates – Space heaters
Crockpots – Candles – Incense – Netting – Live cut Christmas Trees

Fireworks/Firearms
Fireworks, firecrackers, and explosives are extremely dangerous in or around high rise buildings and are strictly prohibited at University Towers. In addition, your lease agreement prohibits firearms on the property. Please leave your firearms at home. The possession of fireworks or firearms will result in immediate eviction and possible criminal prosecution.

Overloading Outlets
Overloading outlets is a likely way to experience a fire. The circuit is strained when it feeds the extra plugs, which in turn causes conductors, plugs, and receptacles to overheat. This could lead to melting wires and could start a fire. All extension cords should be U.L. listed.

Smoking
Smoking is prohibited in the building including, but not limited to, your rooms, the dining room, lobby, hallways, lounges, desk area, restrooms, laundry room, elevators, stairwell, and indoor recreational areas.

Hurricanes

A hurricane watch is issued when a storm threatens to hit the area within 24-36 hours. A hurricane warning is issued when a storm is expected to hit a specific area within 24 hours. In the situation that a hurricane warning is in effect, you should follow these steps:

  • You should go to a room without windows. Hallways on lower floors would be best. Do not remain in the stairways.
  • The dining hall will close, so make sure you exit immediately if on 9th floor.
  • We suggest that you take a portable, battery-operated radio with you to keep you updated on the current status of the hurricane.
  • You should also listen for evacuation routes and shelter locations, should it become necessary for the building to be evacuated.
  • You should fill drinking containers with water, should the water supply become contaminated.
  • We strongly recommend that every resident bring flashlights and extra batteries in case of a power failure. (Candles are not permitted on the community anytime and will be confiscated).
  • Should a hurricane warning be issued, we also suggest that you stock up on nonperishable food items, bottled water, gasoline for your car and spending money.
  • As with any emergency situation, you should maintain contact with staff members. Property staff will inform you of any new information and offer you any assistance you may need.
  • You should contact loved ones as soon as possible to inform them of the situation and of your well-being.
  • Once the hurricane warning has been lifted, the immediate danger is over and you may resume normal behavior.

Tornados

Know the difference between a tornado watch and a tornado warning. A tornado watch simply means that conditions are favorable for the formation of a tornado. A tornado warning is issued when a tornado has actually been sighted or is indicated on radar.

In the situation that a tornado warning is in effect, go to your bathroom, or to a stairwell on a lower floor. The safest place for you to stay during the tornado warning is in your bathroom or in the central stairwell (near room 45). We suggest you take a portable, battery operated radio with you to keep you updated on the current status of the tornado. Once the tornado warning has been lifted, the immediate danger is over and you may resume normal activity.

Winter Storm

In areas where winter storms may be particularly severe, you should begin making plans in late fall for the coming winter. We recommend having the following items on hand before the storm season arrives: battery operated radio and spare batteries, fully charged cellular phone, flashlights with spare batteries, snow and ice removal equipment, and a fully stocked first aid kit. Should inclement weather affect the dining hall, signs will be posted.

Power Failure
In the event of a power failure, remain calm. Turn off all electrical equipment to reduce the load on circuits when power is restored. Be prepared, have a flashlight and fresh batteries on hand. Do not use candles or other open flame light sources as they are a fire hazard. The telephone, fire detection system and some emergency lights are powered by emergency generators and batteries, so there will be lights in the hallways and stairwells. If you wish, you may call Progress Energy to inquire as to when the power will be restored, but please do not call the University Towers front desk unless you have an emergency need; desk personnel will have other pressing duties at this time.

Your Personal Safety

Personal safety measures are just as important to your well-being as those previously mentioned. Crimes, injuries, and personal assaults all occur outside of our control, but there are steps that may be taken to decrease your likelihood of being a victim. Your unit has a dead bolt lock so that it cannot be opened without a key. Please keep your room door locked at all times.

Safety Tips:

  • Do not walk alone after dark. Get someone from your building to walk with you.
  • Do not prop open any doors. Do not open doors for strangers.
  • Lock the dead bolt on your door at all times. When you leave your unit, remember to lock your door, this applies even when you leave for only a minute. Always carry your unit key with you. If your unit key is lost or stolen, please report it to the front desk so the lock may be changed.
  • Use the one-way door viewer before opening the door to let in a guest. Never open your door to someone you don’t know. Report suspicious-looking persons to your RA or community personnel.
  • Do not leave large sums of money, jewelry, or valuable articles in your room. If you must leave them in your room, lock them in the lock box or a foot locker.
  • Keep emergency numbers in a handy place. Some of those numbers are listed in this handbook.
  • If you see an unsafe feature on our community (e.g., an EXIT light is out), please notify community personnel immediately.
  • If you see any suspicious activities or persons, contact your RA or call the front desk (919-327-3800).

Tips on Preventing Auto Crime:

  • Be alert and use common sense.
  • Roll up windows. Lock your car.
  • Never hide a spare key in your car.
  • Never leave CD’s, packages, purses, or other valuables in plain sight.
  • Approach your car from behind on the passenger side while giving the impression that you are just passing by. Walk past the passenger side and look into the car. Check the back seat. Then proceed to the driver’s door.
  • Carry your key ring in your hand while walking to your car, whether in daylight or dark.
  • As soon as you get in the car, lock the doors.
  • If someone is in your car or loitering around it, call the police or security. DO NOT confront the stranger.

Personal Property Insurance

Please be aware that the community takes many precautions to maintain the safest living environment possible, but we are not liable for any losses or damages that may occur to your personal property. If you are a dependent, you may be covered under your guardian’s personal property insurance.

The community takes many precautionary measures in attempting to aid the well-being of our residents. These include: strongly urging you to keep your apartment/suite and bedroom locked at all times and having an extensive preventive maintenance program designed to detect and cure any problem areas throughout the physical facility. We strongly recommend that you obtain personal property insurance for all of your valuables.

Thank you for taking time to read the community’s resident handbook. Please remember that you are an important part of our community and we hope you invest time and interest in keeping our community a great place to live!

You agree that we do not promise, warrant or guarantee the safety and security of you, your guests or your personal property against the criminal actions of other residents or third parties. Furthermore, we shall not be liable for any damage or injury to you, your guests or your personal property or to any person entering the Apartment or the Community, for injury to person or property arising from theft, vandalism or casualty occurring in the Apartment or the Community. You agree to indemnify and hold us harmless from all claims, costs, and expenses arising from injury to person or property to you or any of your guests regardless of the cause, unless the injury is due to our negligent or intentional conduct.

You have the responsibility to protect yourself and to maintain appropriate insurance to protect you and your belongings. It is a fact that no security system, including video cameras, controlled access gates, courtesy patrol services or electronic intrusion safety devices, can guarantee protection against crime. We do not monitor any security video cameras or other photographic surveillance that may be installed at the community. As to any and all security measures taken at the community, you may not rely for your personal safety upon any measures we may take to secure the building/s. Even elaborate security systems are subject to mechanical malfunctions, tampering, human error or personnel absenteeism, and can be defeated or avoided by clever criminals. Further, repairs to such devices cannot always be completed immediately. Therefore, you should always proceed on the assumption no security systems exist.

You acknowledge that you have read, understood and agree with the above notice. You have received no representations or warranties, either expressed or implied, as to the overall safety of the Apartment and Community and/or any security system at the Community. We have not in any way stated or implied to you that the security of person or property is provided, promised or guaranteed or that the Community was or will be free from crime.

For the purpose of this paragraph, Owner shall include EdR, its officers, agents and employees.

Policies and Regulations

Rules and Regulations

Learning to live in a residence hall environment requires maturity, an examination of values, and assessing how one’s behavior affects others. The specific rules and regulations that exist at University Towers can be found in this section and in the Rules and Regulations, which are an integral part of your Lease Agreement. There are three basic principles, however, which we try to instill in all residents and which are the foundation for our policies:
1. Demonstrate care for yourself.
2. Demonstrate care for, and be considerate of, others.
3. Respect others’ and University Towers’ property.
Take time to again review your Lease Agreement and familiarize yourself with the rules and regulations, as you and your guests are responsible for following them. Failure to do so may result in disciplinary action.

Aiding and Abetting

Aiding and abetting means you personally are responsible if something is happening in your unit that you know of, are present for, or assist in. This also applies anywhere on campus if you are present during a policy violation. You are equally as responsible for the violation if you fail to report the violation. One example of this may be a roommate having a cat. All roommates would be held responsible for this policy violation because they are aware of the violation and did nothing about it. Alcohol, drugs and parties that carry heavy penalties may have a great effect on roommates. If you know that a roommate has or uses drugs in your unit, you may also be held responsible for those drug violations.

To avoid being in violation for aiding and abetting, you need to immediately report violations. Leave the unit if needed and tell an RA. If staff responds to a violation and you are in the unit while it is occurring, your name and situation will be documented. This documentation will be used for a conduct meeting (see section on when policies are broken).

Alcohol and Drugs

The decision to drink and how much is a personal one. Alcohol-related conduct which infringes upon the rights of others is not acceptable under any circumstance. The possession and/or consumption of alcoholic beverages in units must comply with local, state, and federal laws and regulations. Alcohol is not permitted in common areas (e.g., pool, stairwell, hallways, parking lots, and clubhouse/community building). The possession of kegs, beer bongs, party balls, etc. is prohibited at any location on the premises.

No drugs, narcotics, controlled substances or drug paraphernalia may be possessed, used, sold or distributed at the community. Persons who violate this policy will be subject to disciplinary action and arrest, including immediate eviction.

Assault

The threat of physical abuse of any community member or guest is forbidden. Threats of any kind, racial or sexual harassment, malicious pranks, or abusive name-calling, is not permitted.

Ball Playing, Bicycles and Skateboards

Ball playing (including but not limited to baseball, football or soccer), skateboarding, inline skates, bicycle or hover-board riding, or use of any equipment with wheels are prohibited in the buildings/units. These activities have the potential to create excessive noise, cause damage, and may inflict physical injury.

Check-In/Check-Out

A Check-In/Check-Out Inventory & Condition Form will be provided by community staff. Please take time to read the comments concerning your unit. Please return this form to your RA upon completion and notify them if you find additional issues or have a concern. Please make sure this form is an accurate listing of your unit, as it will protect you from being charged for any damages which may have occurred before you moved into your unit.

Prior to check-out at the end of the year, a letter will be sent to you notifying you of all the steps involved in checking out, including: having your unit inspected, turning in your keys, and completing a forwarding address card. It is required that each resident make an appointment with their RA for check-out or see the front desk.

Commercial Ventures/Solicitation

The resident agrees to not use his/her unit for commercial purposes, nor will the resident participate in or encourage door-to-door solicitation in the community. The Internet connection provided as part of the lease/license agreement may not be used for any commercial or profit-making enterprise.

Common Areas

Belongings may not be stored in hallways or stairwells, or in such a way that common or public areas become unsightly. Residents are responsible for keeping common areas clean and picked up. Residents are strongly encouraged to work together to maintain a clean community living area. Concerns with neighbors should be addressed directly.

Conduct

By signing your lease/license agreement, you agree to follow the policies in the lease/license agreement and this resident handbook. Any violation of the lease/license agreement or resident handbook policies will be handled through the conduct process. All members of the community have an obligation to uphold community standards, including your university’s student code of conduct.

Damages

Residents are responsible for the condition of unit furnishings and will be billed for all repair and/or replacement costs. Any and all repairs needed within units and other areas must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages for which they or their guests are responsible.

Room Window $325.00 Bed Frame $260.00
Wall Damage (varies) Vanity Cabinet $120.00
Closet Door $200.00 Shower Door $150.00
Carpet Repair (varies) Vanity Top $200.00
Vanity Mirror $60.00 Bed Light $35.00
Window Blinds $70.00 Towel Bars $20.00
Dresser $275.00 Vanity Light $35.00
Closet Shelves $35.00 Room Key $5.00
Desk $225.00 Bookcase Light $25.00
Mattress $100.00 Mailbox Key $5.00
Desk Chair $100.00 Bathroom Door $200.00
Box Spring $100.00 Thermostat cover $10.00
Bookcase $95.00 Thermostat $50.00
Front Door Knob $150.00 Bathroom Light $35.00
Room Front Door $300.00 One Way Viewer $10.00
Ceiling Damage (varies) Toilet $200.00
Trash Cans $30.00 UT ID Card $15.00
Excessive Cleaning Fee $50.00

Smoking

University Towers is smoke-free inside the facility. A designated smoking area is provided at the northeast corner of the building. Smoking is prohibited in the patio/pool areas as well as within 25 feet of the entries. 

Student Conduct

As in all living situations, we have a set of policies and guidelines for the community which must be adhered to. It is very important that you familiarize yourself with all rules and regulations and the material contained in this handbook and in your lease/license agreement. Since every resident will have received these rules, this is considered your “first warning.” Part of the RA’s job involves making sure that the rules of the community are followed.

The community operates in an adult atmosphere, thus most residents will never find themselves involved with disciplinary action. The largest part of individuals who require disciplinary action simply need a verbal clarification or warning. For those persons whose behavior is such that it requires more attention, any or all of the following may occur: a private meeting with your RA or other staff member, a written warning (with copies to your file and guarantors of the lease agreement), restriction from areas or events, relocation within the community complex, referral to the manager and/or, University official, contract probation, eviction, and/or criminal prosecution.

Disruptive Behavior

Residents are expected to act in a manner that will not disturb the academic pursuits or infringe upon the privacy rights, health or safety of other persons. Understand that any activity that has a negative impact on the roommates or neighbors will not be tolerated.

Guests

We encourage you to invite guests to your home, but please keep in mind that your guests must abide by University Towers rules and regulations. As the host, you are directly responsible for communicating these policies to your guests and are responsible for their actions whether you are with them or not. If you feel that your guests wont' be able to behave responsibly while visiting University Towers do not place yourself in a position of responsibility for your guests' behavior. Guests not complying with University Towers policies will be asked to leave. As the host, you must also be sure that your roommates and suitemates are in agreeance of the guests presence.

Noise

You have the right to expect that you will be able to study or sleep without undue disturbance from noise. Keeping the volume on your music and TV at a level where it can only be heard in your room and lowering your voice when you are talking in the hallways are two things you can do to maintain a quiet environment. In the even that the noise level becomes too high for you, there are several steps that you can take to address it with the person responsible. Explaining your reasons (i.e. I'm trying to sleep, study, etc) often leads to a more positive outcome than trying to order someone to be quiet. In any event, a compromise is usually the best answer to a dispute. If you do not get the desired results, take the problem to your RA or the front desk staff.

Quiet Hours

In order to provide an environment in which every resident can sleep or study when they wish, some basic times and guidelines have been established. Quiet hours are a time that no audible noise should be heard in the hallways or lounges. Minimum standard quiet hours on all floors have bee set for Sunday-Thursday 10:00 pm - 9:00 am and Friday-Saturday 12:00 am - 9:00 am. A 24 hour quiet study room is available on the first floor. During finals week we have 24 hour quiet hours and signs will be posted.

Musical Instruments

With such dense living areas, residents may not play electrical instruments or drums on the premises.




Resident Services


Maintenance

All maintenance problems in your room, on your floor or elsewhere in the building should be reported via the online maintenance request form on the University Towers website (www.utowersraleigh.com). Please be sure to complete all of the information requested in order to enable us to more efficiently respond to our problem. Upon completion of the maintenance request form, the maintenance staff will undertake corrective measures as soon as possible. If you are having trouble accessing this form via the website, please contact the front desk.

Social Activities

One of the best parts about living with us is the social atmosphere. From the beginning of the year, we like to emphasize community spirit. The RA staff does the largest part to facilitate this for residents by sponsoring programs, including pool parties, bowling, movie nights, and much more. Residents who would like to volunteer to assist with functions should talk to their RA.

Community Living

Each time there is a new resident added to a single student unit, we will ask that you fill out a new roommate agreement for your unit. The agreement is to be an agreement between roommates to ensure that basic needs have been discussed. Roommates should discuss each topic and come up with guidelines all roommates can live with. The topics include:

  • Unit cleanliness
  • Overnight guests
  • Alcohol/tobacco
  • Sleeping arrangements
  • Safety concerns
  • Hygiene
  • Noise
  • Use of common spaces
  • Use of possessions

A staff member will help you to facilitate this discussion. As a reward to those who do complete the form, priority status will be given during the reservation process next year. Transfer requests will not be considered unless a completed roommate agreement has been completed.

Tips for living with roommates:

  • Treat your roommates as equals. Don’t give orders, make unreasonable demands, or expect favors. Try to put yourself in the shoes of your roommate to determine if what you are doing (or not doing!) is reasonable.
  • Respect your roommates’ right to privacy. Don’t pry into their private affairs or expect to share in their activities unless invited.
  • Keep borrowing to an absolute minimum.
  • Avoid trying to “reform” or correct your roommate(s). Don’t expect them to conform to your standards or accept your beliefs.
  • Work out mutually agreeable divisions of chores. Don’t wait for your roommate to take care of the housekeeping.
  • Make a sincere effort to be friendly. Don’t withdraw into a shell or forget common courtesy, which is unfortunately not “common” enough!
  • Accept routine inconvenience without complaint. Don’t gripe continuously about little annoyances that are insignificant. If they are significant, talk to your roommate right away, and not to anyone else.
  • Keep your promises and commitments without exception. Don’t break appointments or go back on agreements.
  • Respect the efforts of others to study. Don’t cause interruptions or make unnecessary noise.
  • If you have a disagreement with a roommate, talk about it as soon as possible. Do not let your anger or frustration build up until you explode. Your RA is available to support and mediate if necessary.
  • Have a discussion and agree to boundaries about various relevant items.

8 Steps for Resolving Disagreements and Disputes:

  1. Get only the individuals involved in the conflict together to discuss the problem. Involving neighbors and mutual friends can aggravate any conflict and complicate the situation.
  2. Each roommate needs to be allowed the opportunity to take turns discussing their problem. Everyone involved has equal right to be heard and feel comfortable expressing themselves freely and honestly. To encourage a sense of equality, pick a location that is neutral and where everyone can be seated at the same level and facing each other (maybe around the coffee table on the couches or floor).
  3. Communication is key to effective conflict resolution. Be assertive and clear, yet non-blaming and use “I” statements. Here are some examples phrases to help guide you with starting the discussion: “When you (said, did, etc.) (what the offending action was), I felt (hurt, angry, sad, insulted, etc.). I imagine you (did, said, etc.) it because (the reason you image). What I need from you is (action to create resolution or understanding).
  4. Validate your roommate's position by trying to understand their point of view even when their opinion is different from yours. Attack the problems — not one another. If you have more than one roommate, do not team up with another roommate against another. Remember, you are working together for a solution.
  5. Once everyone has had an opportunity to discuss their concerns and feelings, come to an agreement on what the conflict is about.
  6. Roommates need to identify all possible solutions. Each person involved must be willing to compromise and come up with the best solution to bring the apartment back to a good environment. State issues positively. Instead of stating why you can't do things asked of you in detail, focus on what you are willing to do.
  7. Make a commitment to your roommates to do what it takes to make the apartment home a harmonious living arrangement. Set a time frame for the changes to begin.
  8. Set a date in the near future to evaluate the decision together and re-negotiate any differences if necessary.

Room/Roommate Changes

If during the year you wish to switch rooms you must first contact your RA who will assist you in completing the appropriate procedures. No room changes may occur during the first two weeks of the fall semester. All room changes must be approved in advance by the Resident Manager.

Affirmation and Acceptance

Personal Affirmation

By choosing to live with us you agree to reside in a living and learning community. As members of this community, we all have certain rights as residents and as students. Please recognize that other members of the community have the same rights and that one's rights stop where another's begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my unit. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

We reserve the right to relocate a student on a temporary or permanent basis in the event of substantive conflict with other members of our community. If a student is occupying a unit that has vacant bed spaces, it is expected that the room is ready for their arrival at any time. Intentionally interrupting and/or preventing another student from moving into a unit will result in consequence, which may include relocation to a new unit.

Thank you for taking time to read the Resident Handbook. Please remember that you are an important part of our community and we hope you invest time and interest in making this community a great place to live.

Sign the Handbook

Thank you for viewing the New Resident Handbook Resident Handbook. Please submit the acknowledgement by clicking the "Sign Handbook" link, and completing the online form and submitting your acknowledgement. Submitting the acknowledgment indicates you have read, understand, and agree to abide by all the policies, procedures and rules outlined in the Resident Handbook.